How to Develop a Peer Tutoring Growth Strategy

ABOUT THIS EPISODE

Chelsea Waite, Senior Researcher at the Center on Reinventing Public Education, joins the podcast to discuss the research and student outcomes benefits of peer tutoring initiatives.

Peers and near peers, so students whoare perhaps not exactly on your level, but you know a step or two ahead areoverlooked, but and I mentally undervalued resource in terms ofacademic, social guidance and mental health support, you're, listening to enrolment growth,university from helic education, the best professional development podcastfor higher education leaders looking to grow in Roman at their college oruniversity, whether you're looking for fresh and Roman growth techniques andstrategies or tools and resources. You've come to the right place. Let'sget into the show, welcome back to an Roman GrowthUniversity, a proud member of the connect Edu podcast network, I'm EricOlsen with helic education and we're here to day with Chelsea wait seniorresearcher at the Center for Reinventing Public Education, Chelseawelcomed the show, thanks for my Terek, really excited to talk to you todayabout developing a peer tutoring growth...

...strategy. But before we dig in, can yougive the listeners a little background on both the Center for re inventingpublic education and your rule there yeah the center an reinventing publiceducation is how at the University of Washington Basel and has almost athirty year history of investigating, really critical questions having to dowith improving kall education. I am only very recently a senior researcherthere and recently prior to that I was a researcher at the Christians, aninstitute on their education team, looking into mostly Kar twelve and thenincreasingly towards the end on post secondary question, which led me to thethree third John Peer Networks with huge congrats on the new role. I knowwe're going to be tapping into that Christians on research background laterin the conversation to kick us off to Chelsea, can you give us an overview onthe sheer logistical limitations of college faculty alone, fully trying tosupport both the academic and personal...

...struggles of their students? Yeah? Well, I mean full credit to somany college faculties who are so committed to being support for theirstudents, and if it were only an issue of the limitations of faculty support,I think the problem would be even worse than it is. Unfortunately, what I sawwhen I was researching this paper on peer networks is that campuses areactually running up against shortages in support staff, a D and studentservices as well. So we think about you, know these student service departmenthaving come into being in order to really directly support the need thosestudents in ways that faculty just don't have the capacity to do with thescale of students and Book Secondary Right now, but even those supportservices are running into to issues of not being able to scale without eitherbecoming really expensive or sort of too big for the number of students whoare needing support and with that support challenge reality remind us ofyour recent research findings at the...

Christians and instuted on thepotential of peer to peer support, yeah. Well, so I'll go back for onesecond and give I had a great conversation with someone Great LisitaHealth, which is the sort of parent company of you at College. His name isNathan demers and he talked about how, when he was a clinician in you know,student support services, a therapist. He talks about how you know his caseload of sixty students just didn't match up with the twenty clinic ours hehad for a week. He's just said: The math doesn't work out, and we know thatthe number of students seeking counseling in particular has doubled onsome campuses in the last five years and so that in the mental health arena,but I think we see that across career services and other areas of studentsupport, including tutoring, and so my recent research at the Christians ininstitute was really focused on the potential of PERTAP R model or modelsthat leverage peer network in order to...

...support students and address that realscale challenge. So what we are hypothesis going in and frankly, onethat was confirmed through the research that I did was that peers and nearpeers. So you know, students who are perhaps not exactly on your level, buta little. You know a step or two ahead are overlooked, but and I mentallyundervalued resource in terms of academic, social guidance and mentalhealth support. We know already from the research that positive puredynamics support learning and for social behavior. We know that negativepardye inhibit those same things. We know that friendships and positive,pure networks, impact students, social, emotional, well being their academicprogress, their career success, and we also know that peers already e a reallysignificant influence on students, academic and career decision, sometimeseven more than formal career services. And yet these sort of R resourcescontained in those peer networks or, in...

...other words, social capital, are oftensort of left to chance by colleges. Can you talk about the scalabilitychallenges of this one to one peer to peer tutory model? Is it difficult torecruit these peers and near peers at scale? You know from the folks who I wasinterviewing about touring, specifically and and also some otherservices. Frankly, that the answer seems to be now that they found itfairly easy to recruit students and the model appeared to be pretty scalable.So I'll, give you an example from a company called neck which is sort oflater focused on pertier tutoring, for colleges, NAP partners with theUniversity of Florida and in a case study that they did with the university.They were able to help the university increase its pure to during hours froma thousand five hundred to nine thousand hours in a single semester,reaching fifteen percent of the student...

...body, and one of the things that'sreally interesting about. That is that forty two percent of those onlinetutoring session with peers happened outside of traditional work hours. So Ithink some of the barriers that we see with traditional student services thatare staffed by professional. Is that not only is it a one to one model, butit's also sort of has to happen during like hours where professionals areworking, and yet we know that college students are sort of coming running upinto need, potentially at all hours right, so that ability for this ondemand. Perd appear tutoring to happen outside of traditional work. Ours seemto be a really positive element of next model. NACK also found with UFF thatsixty three percent of the students who ended up using that had never beforeasked excess campus Tudor, and we saw some of those same kinds of staff withanother. You know a couple other models that we looked at, one in particular onPeter Paramenti health support. There...

...are students are seeking pear, opermental health support at at all hours whenever they happen to feel vulnerable,and many of the students who ended up using that beard of per mental healthsupport platform had never thought out. Counseling and many of them even saidthat they had not they weren't talking to anybody in their social circles,family or brands about the struggles they were having so they're, reallymanaging to reach students who otherwise are not being reached bythese services. So there's a lot of interesting things about this model.The hourly realities of these students being more timely time friendly withcurrent students, potentially less intimidation in terms of going to apeer versus going to an adult. Yeah- and I think it's important to say that,like this, should not be thought of in most cases as a substitute forprofessional services to support students, especially when for studentswho are having particularly difficult challenges that are that are harder tosolve. But I think there's a quote from...

...the founder of neck. The Puri PeerTutoring Program that I think is illustrative here where he told us thatneck is trying to allow institutions to set up more distributed system so thatstudents can connect directly with each other for support. And so the idea of amore distributed student support model that leverages perd appear. Networksthat, frankly, are already being used by students. Just not in a particularlydeliberate or strategic way by the university is really promising fromwhat we found. The Les clarify that so there's some levels of support that apeer might not be qualified for dealing with mental health struggles, efficientand effective and strategic career. Coaching. What are, and what is thathere, to peer support that you're, hoping that peer and near peer focuseson yeah I'll. Give an example here, and I think there are there are certainlylet's talk about mental health for a second as a good example, because Ithink there's a lot of justified concern about like we can't just throwstudents into these really challenging...

...mental health situations with theirparts, and I think one interesting model for facing that is a companycalled together all which has been online and moderated peer to peersupport network. So moderated piece is really critical because they havetwenty four hour. Moderation by CONISTON, who are able to you know,intervene or to reckon that sort of flag students who seem to be reallyneeding more support, and they can either be a support for those studentsdirectly or they've partnered, with the campuses that, where they work to makesure that they have the right information to be able to steer thosestudents towards the professional services that exist on campus. Sothere's this sort of broadtail really distributed peer to peer network forstudents who are who just want to be able to come online and say likehonestly, I'm struggling and I feel lonely or I M. I can't really manage mystress right now, and other students...

...frankly seem to really love to untothat there are documented therapeutic benefit both to giving and receivingsupport and I'll sort of reference, a different conversation that this is notwith together all but with another founder of a Peter Parmenter supportplatform that we talked to. He was saying that in their user interviews,they found that there's actually sort of a supply demand problem in terms ofmore supply of students wanting to offer their peer support, but notknowing where to do that and how to how to find those channels. So I actuallythink that there's great you know we worry about sort of over burdeningstudents potentially, but offering support to their appears might actuallybe something that students want to do. I love the model. I love the promiseChelsea any final. Next Steps: Advice Prince Tution. Listening to this,considering scaling their peer to peer support strategies. Where should theystart...

...yeah, so one place that I'd, encourageinstitution to not dismiss, and perhaps even a place to start is looking atmodel that leverage online connections in some way and one of the poor, takeways of the paper on peer to peer networks is that online connectionsshould be thought of as a real innovation opportunity and not adowngrade from face to face connection. I think we assume that, when studentsare in person on campus, there will just be these sort of serendipitoushallway counters, in which every student will find their people and findtheir appear networks, but with online connections in particular, there's anopportunity to be much more deliberate and, frankly, more data driven in termsof ensuring that every single student is not just connected to pears, butalso has opportunities to connect with peers for these specific kinds ofsupport that they need. So that's, I think, one place where I'd recommendstarting another recommendation that...

...came through in the paper is that hereally I mentioned this earlier, but the what's happening in per networks isthat students are tapping into a kind of social capital where there areresources that are contained in fear, relationships and peer networks. And sowhen colleges are thinking about the potential for peer to peer support, Iwould say: Don't just broker contact between peers really deliberatelydesigned to foster relationships, and I think we all know the maxim that youknow what gets measured gets done, and so I think, if you're, if you're, notputting in place at least over time, some strategy for trying to gauge thenature and the quality of relationships that students are developing with eachother. There's a missed opportunity, especially because then you know youmay not optimize for those relationships over time. If you're, ifyou're not able to kind of see the progress that you're making and thenlast last thing here. This is sort of maybe something that's obvious to folks.But I think really worth thing that...

...sometimes when we think about therelationships that are most valuable to sort of put into students, hand, thefirst ones that come to mind are like older mentors or industry connections,or you know other kinds of like farther afield relationships than pure one,because those can often deliver like job opportunities, for example. But ofcourse, a moment in time, peer, someone, who's really at your level, can becomeextremely valuable in those other ways down the road, in fact thatChristianson Titu recently published a paper on alumni network where they'remaking recommendations on how to leverage alumni for their networks forthe social capital. That's inherent within them, not just for their networth where you know, polegise often think about Alumini in terms offinancial opportunities chose. Thank you so much of your time and thoughtstoday, what's the best place for listeners to reach out if they have anyfollow up questions yeah for sure my...

...email is c waite at U W H Du, and Ialso encourage books to go to who you know. Dat Borg, which is the Christianson institute pub for their social capital research and there's a ton morethere, including a link to this par networks paper that I led that willgive folks a good background in this area. Awesome Chelsea thanks so muchfor joining us today. Thank you. Eric attracting today's new post,traditional learners, means adopting new enrolment strategies. Keelekeducations data driven enterprise, wide approach to enrollment growth isuniquely helping colleges and universities thrive in this neweducation landscape, and he looks as just published the second edition oftheir enrollment growth playbook, with fifty percent brand new content on howinstitutions can solve today's most pressing and Roman growth challengesdownload it today for free at hillocks...

...education, com, playbook, you've been listening to enrolmentgrowth university from helic education to ensure that you never missed anepisode subscribe to Yon Itunes or your favorite podcast player. Thank you somuch for listening until next time. I.

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